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Refund Policy

Thank you for shopping with us. We want you to enjoy every item you purchase, and we’re here to help if something isn’t right. Please review our Refund & Return Policy below.

 
Order Cancellations​

  • Within 24 hours: Orders may be canceled within 24 hours of purchase for a full refund.

  • After 24 hours / Once shipped: Once the order has been packed or shipped, we are unable to cancel or make changes.

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If you need help with a cancellation request, please contact us as soon as possible.

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Returns & Exchanges​

Because our products are made in small batches, limited runs, and designed by independent artists, we do not accept general returns or exchanges for reasons such as change of mind or buyer error. We may offer a replacement or partial refund in special circumstances at our discretion.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the problem

Once reviewed, we will arrange a replacement, partial refund or full refund of the item price depending on the situation.

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Lost or Delayed Shipments

Please note that shipping times vary depending on the origin location and carrier.

  • A package is considered lost if there is no tracking update for 30 days (domestic) or 45 days (international).

  • Once confirmed, we will work with the carrier to file a claim. 

Delays caused by customs, couriers, weather, strike, or peak seasons are unfortunately beyond our control.

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Non-Refundable Items

The following are non-refundable unless damaged/incorrect:

  • Digital products

  • Custom or personalized items

  • Clearance or final sale items

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Refund Processing

Approved refunds will be issued to your original payment method.
Please allow 3–10 business days for your bank or payment provider to process the transaction.

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Contact Us

If you have any questions or need assistance with your order, feel free to reach out through our Contact Us page or open an private inquiry in our discord channel!

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